Policy - KingsleysDesigns

Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 1 - 2 weeks
  • Europe : 3 - 5 weeks
  • Australia, New Zealand and Oceania : 3 - 5 weeks
  • Asia Pacific : 3 - 5 weeks
  • Latin America and the Caribbean : 3 - 5 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept exchanges and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Frequently Asked Questions

    Gift Basket Substitutions And Changes

    We do reserve the right to make substitutions and do find the need to at various times throughout the year. Not all packaging may look identical to the products photographed as designer packaging does change quite frequently. Please be aware that at times substitutions of variance in flavor, fragrance, or packaging will occur. Refunds, discounts, or a new gift being shipped will not be offered due to substitution. You agree to occasional substitutions by placing your order with us.
    Any substitutions will be of equal or greater value.
    We do not notify clients prior to component substitutions being made.

    Gift Basket processing times

    Baskets are processed Monday - Friday. Orders submitted after 12 noon will be processed the following day. Orders placed after 12 noon on Friday and on weekends, will be processed on the following business day.

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